My loved one passed away, what do I do?

If your loved one passed away it can be difficult knowing what you need to do first and who you can turn to for help. You can call us 24/7 at 716-824-6435 and we can help guide you through this difficult time.

What do I need to do if a death occurs at
Home or at a Place of Business?

If your loved one was not under hospice care, you should notify the police immediately. They will be dispatched to your home and will call the coroner/medical examiner, who will take the deceased to their office and will determine if any further action is necessary. The coroner/medical examiner will need to release the body before a funeral director can be called in to help.

If the person was under hospice care, you can contact the hospice representative if they were not present and they will notify family members what the proper procedures are to follow.

What do I need to do if a death occurs at a Hospital, Nursing Home or Hospice Facility?

The staff of a care facility such as a hospital or a nursing home will notify you and the necessary authorities immediately after a death has occurred. The hospital or nursing home will call the funeral director if this information has been given to them before the death of the individual.

If you are present at the hospital when the funeral director arrives, you will be asked a few questions about the wishes of the deceased and when would be a good time for you to come into the funeral home to make arrangements. If you are not present when the funeral director arrives, you will be contacted by phone to set up a time to meet.

When is the right time to call a Funeral Director?

Once everything has been cleared with the proper authorities, you can give us a call and we will guide you through next steps: obtaining a death certificate, transporting the body, and in the event pre-planning was not done ahead of time, make your arrangements for the cremation or funeral.

Click here to view our cremation options.

Have a question? Call: (716) 824-6435
ERIE COUNTY CREMATION SERVICE
​873 Abbott Rd., Buffalo, NY 14220